330-947-3465 1866-819-4238
After we have received your call and set up a pick-up date we will mail or Email you your payment information. If mailed you will receive a post card to keep for your records. It lists your level of service, price, and account number. We will start your service immediately but will take no more than 2 cans of rubbish before we have received your first payment. Your first payment will cover your first 2 months of service, after that monthly payments will be due. All payments are due the 1st of the month and after the 15th will be considered late. After the 15th a $1.00 fee will be added.
Q: How do I find my balance due on the invoice?
A: The bottom right hand corner has your balance due.
Q: How does a holiday affect my service?
A: Holidays that fall on Monday- Friday, on or before your scheduled pick-up day, will delay service for that week only by 1 day. (See Home page for holiday list) Example: My pickup day is Tuesday- if the holiday is on Monday or Tuesday then my service is delayed one day. If the holiday is on a Wednesday- Friday than I have regular service.
Q: How do I make my payment?
A: Payment can be made by check or money order, through your personal bill pay or with credit card. Credit card payments can be made here on our web page. Please do not place payment with rubbish. Do not put payment in our personal mailbox, please use our drop box.
Q: Do I need to pay 4 month invoice in full?
A: No, you can still do monthly you will just have the invoice for your records.
You can also provide an email for monthly invoices. Pay 6 months or 12 months
and get a discount.
Q: If I get a 4 month invoice can I still pay ahead?
A: Yes, you can pay however many months you want at any time.
Pay 6 months or 12 months and get a discount.
Q: Do I have to put my trash in a can?
A: No, one 30 gallon trash bag or three 13 gallon bags are the same as a can.
Q: What time should I put my rubbish out for pick up?
A: Please have rubbish at curb by 4:00 am to guarantee pick up.
Q: Do I own my 95 gallon cart that I receive from Conrad's Disposal?
A: No, you are leasing the cart.
Q: When will I receive my 95 gallon cart?
A: We will send you a card that needs to be signed and returned with your first 2 months payment before we will deliver your cart. In the mean time we will still start your service picking up only a maximum of 2 cans of rubbish.
Q: Can I pay more than one month at a time?
A: Yes, you can pay as far in advance as you like. There is a discount for paying 6
months or 12 months in advance. The following chart reflects these charges.
Monthly
Monthly 4 Months 6 Months 12 Months
1 Can $21.00 $84.00 $123.00 $246.00
2 Cans $23.00 $92.00 $135.00 $270.00
3 Cans $24.00 $96.00 $141.00 $282.00
4-6 Cans $26.00 $104.00 $153.00 $306.00
1 Cart $27.50 $110.00 $162.00 $324.00
2 Carts $32.50 $130.00 $192.00 $384.00
Q: Can I share service with my neighbor?
A: No, our policy is one household per account.
Q: What can't I throw away?
A: We cannot take, tires, liquid paint, or chemicals. Call us about how to throw away TV's and computer's.
Q: Why aren't they dumping my recycle cart?
A: Your recycle cart is for recyclables not trash.
Q: I forgot to put out my trash last night, will they come back and get it if we pay additional?
A: No, unfortunately being a small company our trucks are only in each area of service once a week. We will know that you didn't have your trash at the curb and the guys will be expecting a larger pick up the following week
Q: Does Conrad's Disposal Inc. provide recycling?
A: At this time we do not. We do scrap large appliances so give us a call for that.
Q: If I need to make changes on my account how do I do that?
A: Call our office for any changes that you need to make. Please do not include correspondence with your payments.
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